FAQs
Lens Care and Cleaning
Q: How should I clean my lenses properly?
A: Great question! Proper lens care is essential for maintaining your investment in luxury eyewear. Here’s what we recommend:
- Always rinse first – Use lukewarm water to remove dust and debris before wiping
- Use the right cleaner – We provide premium lens cleaning solution with your purchase, or use a drop of dish soap (no lotions or conditioners)
- Microfiber only – Use the microfiber cloth we include with your frames – paper towels and tissues can scratch
- Gentle circular motions – Work from center outward to avoid streaking
Since you’ve invested in luxury lenses, following these steps will keep them crystal clear and extend their lifespan significantly.
Q: Can I use household cleaners on my lenses?
A: Absolutely not! Household cleaners, especially those with ammonia or alcohol, can damage lens coatings. Your luxury eyewear deserves better care. Stick to our recommended cleaning solutions or visit us at 77 Clinton St for professional cleaning – we’re always happy to help maintain your investment.
Frame Maintenance by Material
Q: How do I care for different frame materials?
A: Each material in our luxury collection requires specific care:
Acetate Frames:
- Clean with mild soap and water
- Avoid extreme temperatures (don’t leave in hot cars)
- Professional adjustments recommended – acetate can become brittle if handled improperly
Metal Frames:
- Wipe down regularly to prevent buildup
- Check screws monthly – we offer complimentary tightening
- Avoid contact with harsh chemicals or saltwater
Titanium Frames:
- Most durable option in our collection
- Simple soap and water cleaning
- Virtually corrosion-resistant but still deserves gentle care
Given Stacey’s expertise and our focus on luxury eyewear, we always recommend bringing your frames in for professional maintenance rather than attempting major adjustments yourself.
Warranty Coverage and Policies
Q: What does my warranty cover?
A: Your luxury eyewear investment is protected! Our warranty covers:
- Manufacturing defects – Any issues with craftsmanship from our independent luxury brands
- Frame breakage under normal wear (first 12 months)
- Lens coating defects – Peeling or bubbling of anti-reflective coatings
- Hardware issues – Loose screws, spring hinges, nose pads
Not covered: Damage from accidents, misuse, or normal wear patterns. However, we offer repair services for most issues at competitive rates.
Q: How do I make a warranty claim?
A: Simply bring your eyewear to our Montgomery location or contact us at (845) 606-4220. Stacey will personally assess your frames and work directly with our luxury brand partners to resolve any covered issues quickly.
Storage and Handling Best Practices
Q: How should I store my eyewear when not wearing them?
A: Proper storage protects your investment:
- Always use your case – We provide premium cases with every purchase
- Lenses up – When placing on surfaces, always put them lens-side up
- Avoid extreme temperatures – Don’t leave in cars or near heat sources
- Clean before storing – Oils and debris can cause damage over time
Remember, you’re storing luxury eyewear that represents both significant investment and daily necessity – treat them accordingly!
Troubleshooting Common Issues
Q: My glasses keep sliding down my nose. What can I do?
A: This is easily fixable! Sliding glasses usually indicate:
- Nose pads need adjustment
- Temple arms require tightening
- Frame may need professional fitting
Visit us at 77 Clinton St – proper fitting is crucial for luxury eyewear comfort and we offer complimentary adjustments for all our customers.
Q: I’m experiencing eye strain with my new glasses. Is this normal?
A: Some adjustment period is normal, but persistent strain isn’t. This could indicate:
- Prescription needs verification
- Lens positioning requires adjustment
- Progressive lens adaptation period
Given our comprehensive eye exam services and dry eye spa treatments, we can address both the optical and comfort aspects. Call us at (845) 606-4220 to schedule a follow-up.